Our plugins are mainly made for Cloud and always compatible with Jira Cloud.
The best effort will be made to ensure that bugs with paid Atlassian plugins will be responded within 24 hours. If we are unable to respond within this time, and the matter is urgent, then please email us at commentonimage@gmail.com.
The following contact options are available to Atlassian users. Please provide as much detail in the support ticket as possible, please see below for some tips on logging issues. Use the Issue tracker identified for the plugin on the Market Place listing Use the contact email provided for the plugin on the Market Place listing